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Turn off pop-up blocking to view any links that don't open when clicked.		Enter Conference Room    Troubleshooting Tips    User Guide NEW!   Our state-of-the-art LIVE Conference Call System allows individuals and groups to chat with better sound quality than telephone, in a safe, controlled environment. Powerful audio-visual support, text chat, web cam and a host of other hi-tech, hi-touch features make it ideal for on-line chatting. And it's FREE!      View online meeting schedule.    System Requirements Minimum Recommended Microprocessor Pentium III® or compatible Pentium III® or compatible Memory 64 MB of RAM 128 MB of RAM Operating System Windows 98SE or higher (Windows 98 not supported) Windows XP Screen Resolution 800 x 600 1024 x 768 Internet Connection 20 Kbps Dial-Up Broadband Cable or ADSL Hard Drive Space 1 MB 2 MB Before logging in for the first time, turn off any anti-virus software. This is standard procedure for installing new software on any computer. The conference browser plug-in is guaranteed virus-free. Please log in at least 10 minutes before your first Conference Call to download and install the browser plug-in. This process is fully automated and 100% safe.    It’s as easy as 1, 2, 3… Step 1 — Disable any virus protection — you need to download and install a small browser plug-in (the system does this automatically). You can enable protection after the call. The plug-in is guaranteed virus-free. If you have a firewall running (default setting in Windows XP and later) you need to configure the settings to allow voicechat.exe to operate through the firewall. Step 2 — Click the button below to enter the Conference room. A dialogue box will ask if you want to Open or Save the browser plug-in you need to take part in the session. Choose OPEN. (It takes less than two minutes to download and install automatically.) Step 3 — Enter your first and last names in the dialogue box that appears once loaded. Click OK and you're in! (Enter the password if required.) If you encounter problems, see below for troubleshooting tips.   Closed sessions are often held in the Conference Room. If you can't enter a room because it's password protected, it means a closed session is in progress. You MUST know the password to enter. Troubleshooting Tips The technology involved in these live conference calls is very reliable, but sometimes people have problems logging into the room, hearing sound, or staying connected. Here's a short list of problems that sometimes occur and suggested action to take to overcome them. For more detailed instructions, see the User Guide. Important — Please understand that if other people in the room are having no difficulty hearing sound or staying connected, the problem is not with the conference call technology. It's closer to home — either with your computer or your Internet connection. Problem Possible Cause Suggested Action Can't log into room Remember: this software will not run on Macs Server down Sorry — try again later Firewall block Set to allow Hot Conference Virus protection Disable virus protection Pop-up blocker Disable pop-up blocker Unknown Reboot in safe mode (reboot and press F5 or F8). This disables some resources that may be interfering with the browser plug-in. No sound No sound card Sorry — hardware required No speakers Get some speakers and microphone, or headset with microphone, plug in and switch ON. Speakers off Turn speakers ON and set volume controls. Unknown Try re-joining the room or re-booting your PC. Microphone not working Unknown Check that the plug is in the right jack on your computer. Check that there's no mute button set to ON. Software conflict Check that the input setting for any sound editing software on your computer is set to microphone. (Some sound editing programs, such as Audacity, override your control panel settings). Sound lags or breaks up, or you keep losing connection Software conflict Turn off Eudora and Adobe Acrobat® Reader if they're running. (These are known to interfere with sound on some PCs.) Reboot in safe mode (reboot and press F5 or F8). This disables some resources that may be interfering with the browser plug-in. Slow Internet connection You may be on a slow dial-up connection or too far from the nearest telephone exchange. Sorry. Webcam video If you have a webcam connected it may be slowing down the transfer of data. Switch it off.
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